Excellence in RecruitmentShaping Futures

• Develop sales within an assigned geographical territory.
• Introduce new product launches and range extensions.
• Build strong relationships with store managers and retail teams.
• Promote and sell seasonal and promotional activity.
• Capture orders using handheld technology.
• Manage stock rotation and merchandising to a high standard.
• Implement planograms and promotional displays.
• Monitor competitor activity and complete store audits.
• Work collaboratively with the wider sales team to achieve business objectives.

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• Administer on site the ISO 9001:2015 procedures and ensure that the guidelines outlined in the Company Manual are adhered to.
• Maintain site filing in accordance with the Company site file structure in softcopy format. Site Administrator to ensure that he/she are copied on all incoming correspondence and outgoing correspondence so that a complete filing system is maintained in softcopy format. On completion of project all documentation not already in softcopy format is to be scanned and saved into project file.
• In the absence of the site Health & Safety Officer maintain health and safety files.
• Liaise with the Site Manager on a daily basis regarding site requirements for materials and plant and the requisition of same. Upon completion of the relevant requisition ensure that the deliveries are followed through with the supplier and upon delivery ensure that materials are checked and signed for.
• Complete all necessary documentation for hiring and off-hiring of plant items in conjunction with the Plant Department. A weekly plant report to be given to Project Manager and when amended/agreed to be signed off and forwarded to Plant Department.
• In the absence of the site Health & Safety Officer ensure that the necessary test certificates for all plant are kept up to date.
• Complete all weekly document returns to the HR Department, including site organisation charts; attendance records and missing ticket reports.
• In the absence of the site Health & Safety Officer, carry out site inductions for all new persons entering the site and ensure that all health and safety documentation is adequate.
• In the absence of the site Health & Safety Officer, ensure that all persons on site have the relevant safepass and certification for the works they are carrying out.
• In the absence of the site Health & Safety Officer, complete the necessary safepass; construction skills and induction register and from time to time carry out “spot checks” to ensure that all documentation is in place.
• In the absence of the site Health & Safety Officer/Project Manager ensure that all sub-contractors site specific safety plans and method statements are handed over prior to commencement of works.
• By means of a time management system, monitor all time and attendance records for both direct/agency labour and forward to the HR Department on a weekly basis.
• In consultation with the site Q.S. and by means of the time management system, monitor labour resources of each sub-contractor on site and forward to QS on a weekly basis.
• Issuing of all drawings received to relevant parties with accompanying issue sheet and maintenance of an up to date and accurate record of same on a drawing register in softcopy format.
• In consultation with the Project Manager, updating and issuing monthly Project Report.
• Attendance at weekly site team meetings so you are kept up to date with what is happening on the project.
• The Site Administrator to act as administration support to the Project/Contracts Manager based on the project, which may include typing of letters; minutes etc.
• At the completion of the project the Site Administrator will be responsible for the archiving of all site correspondence; drawings etc. (in softcopy format as far as possible) and in accordance with the site archiving procedures/checklist.
• All safety documentation to be filed in hardcopy format only (legal requirement) and forwarded to Head Office for archiving.
• The Site Administrator, in conjunction with the BCAR/Quality Manager; Contracts Manager and Quantity Surveyor, will be responsible for the compilation of documentation from the relevant sub-contractors in softcopy format, which is to be included in the O&M Manual and upon completion of same all softcopy documentation to be forwarded to Head Office for final collation.
• Such other duties as may be assigned to you by the Company from time to time.
• This Job Specification is not exhaustive and is also subject to change.

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Key Responsibilities

• Carry out property inspections to assess retrofit works and verify that completed installations meet the required specifications and SEAI standards.
• Support the administration of retrofit projects, ensuring all documentation is completed accurately and on time.
• Work closely with contractors, project teams, and external assessors to ensure projects progress efficiently and any issues are resolved promptly.
• Build and maintain positive relationships with homeowners by providing professional guidance and responding to technical queries where required.
• Attend site visits and project meetings, recording key actions and maintaining organised project records.
• Keep project management systems up to date with site photographs, inspection notes, correspondence, and project milestones.
• Monitor outstanding defects or remedial works and confirm they are completed to the required quality standard.
• Assist with the administration of SEAI grant and incentive processes, ensuring compliance with programme requirements.
• Maintain accurate records for all assigned projects, including customer details, contractor information, and site documentation.
• Liaise with internal departments to ensure projects are delivered efficiently and customer expectations are consistently met.
• Prepare reports, presentations, and supporting documentation as required.
• Contribute to continuous improvement by identifying opportunities to enhance processes and service delivery.
• Stay informed of developments in the retrofit and energy efficiency sector to ensure best practice is maintained.

Quality, Compliance & Health & Safety

• Follow the organisation's Quality, Environmental, and Occupational Health & Safety Management Systems.
• Complete all required quality and compliance documentation, including corrective action records where necessary.
• Promote safe working practices by identifying and reporting hazards or potential risks.
• Ensure all work is carried out in line with company policies, industry regulations, and relevant legislation.
• Adhere to company driving procedures, complete vehicle safety checks, and comply with all applicable road traffic regulations.

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Operational Management

• Lead the daily planning, scheduling, and delivery of operations across multiple locations.
• Ensure the effective allocation and utilisation of crews, fleet, equipment, and operational resources.
• Manage the on-call rota, ensuring fair distribution, appropriate cover, and consistent service delivery.
• Chair daily operational huddles and weekly performance review meetings.
• Maintain clear visibility of all active works, ensuring jobs progress efficiently from commencement through to completion.
• Support planners and operational staff in resolving scheduling challenges and maximising productivity.
• Ensure all works are delivered safely, efficiently, and in accordance with company procedures.
• Identify and implement opportunities to improve operational processes and service delivery.

Performance & KPI Management

• Monitor departmental performance through agreed operational and commercial KPIs.
• Prepare and present weekly and monthly performance reports to the COO.
• Track and analyse:
• Revenue
• Gross margin
• Productivity
• Fleet and crew utilisation
• Response times
• Service performance
• Work completion rates
• Monitor performance across all service lines, ensuring operational efficiency, profitability, and consistent service standards.
• Ensure all completed works are accurately captured, processed, and contribute to departmental turnover.
• Identify areas for improvement and implement corrective actions where required.
• Deliver departmental performance in line with agreed annual revenue and profitability targets.

Commercial Responsibility

• Take ownership of departmental financial performance, budgets, and cost control.
• Maximise operational efficiency while maintaining high service standards.
• Support business growth by identifying opportunities to expand existing services and improve customer retention.
• Work closely with Sales and Business Development teams to support new business opportunities.
• Identify operational efficiencies that improve profitability, productivity, and resource utilisation.
• Ensure commercial awareness is embedded in day-to-day operational decision-making.

Team Leadership & People Management

• Lead, motivate, and manage operational teams across multiple locations.
• Build strong working relationships with supervisors, planners, drivers, and field-based employees.
• Develop a thorough understanding of team capability, capacity, and individual strengths.
• Foster a culture of accountability, teamwork, and continuous improvement.
• Conduct regular one-to-one meetings and formal performance reviews.
• Support employee development through coaching, mentoring, and training initiatives.
• Manage performance issues in line with company policies and procedures.
• Oversee performance-related incentive schemes, ensuring rewards are fair, transparent, and aligned with departmental objectives.
• Promote high levels of employee engagement, morale, and retention.

Client & Stakeholder Management

• Act as the primary escalation point for significant operational or customer service issues.
• Build and maintain strong relationships with key clients and stakeholders.
• Collaborate closely with internal departments including Finance, Fleet, Sales, Compliance, and Operations.
• Work with the Fleet Manager to ensure vehicle availability, maintenance scheduling, and driver readiness.
• Coordinate with internal operational and processing facilities to ensure work scheduling aligns with available capacity, minimising downtime and maximising operational efficiency.
• Ensure service delivery consistently meets company standards and customer expectations.

Health, Safety & Compliance

• Ensure full compliance with all health, safety, environmental, and regulatory requirements.
• Promote and maintain a proactive safety culture across all operational locations.
• Monitor driver hours and working time regulations to ensure legal compliance.
• Ensure all operational documentation and compliance records are maintained accurately.
• Support incident investigations and implement corrective and preventative actions where required.

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• Support the Branch Manager in the day-to-day running of the branch.
• Lead and motivate the counter sales, warehouse and yard teams.
• Ensure exceptional customer service standards are maintained at all times.
• Assist in achieving branch sales and profitability targets.
• Provide technical advice and product recommendations to customers.
• Manage customer quotations and key trade accounts.
• Monitor stock levels and coordinate with purchasing to maintain product availability.
• Assist with staff scheduling, training and performance management.
• Ensure health and safety procedures are adhered to throughout the branch.
• Deputise for the Branch Manager during periods of absence.

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• Assist customers with product selection and technical advice.

•      Deliver excellent customer service to trade and retail customers.

• Process sales accurately using the company's EPOS system.

• Prepare quotations and follow up on customer enquiries.

• Build strong relationships with existing customers while identifying opportunities to increase sales.

• Maintain an organised, well-stocked and presentable trade counter.

• Liaise with warehouse staff regarding stock availability and customer orders.

• Receive deliveries and assist with stock control where required.

• Handle customer queries and resolve issues professionally.

• Work closely with colleagues to ensure efficient branch operations.

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