IT Technician

• Provide technical support for hardware, software, and networking issues across the organization

• Install, configure, and maintain desktops, laptops, printers, and other IT equipment

• Monitor and maintain network systems, ensuring uptime, performance, and security

• Assist with system backups, updates, and data recovery tasks

• Respond to and resolve helpdesk requests in a timely and professional manner

• Maintain documentation for IT systems, configurations, and user guides

• Support onboarding of new employees with IT setups and system access

• Troubleshoot and resolve issues related to remote access, VPNs, and mobile devices

• Assist in the implementation of IT policies, procedures, and cybersecurity protocols

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•Associate or Bachelor’s degree in Information Technology, Computer Science, or related field

• Minimum of 2-3 years of experience in IT support ortechnician role

• Strong understanding of Windows and Mac operating systems, Microsoft 365, and common business applications

• Knowledge of networking concepts and troubleshooting

• Familiarity with cybersecurity best practices

• Excellent communication and customer service skills

• Ability to multitask, prioritize, and work independently or as part of a team

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