Retail Administrator

As a Sales Administrator, you will play a key role in managing the customer journey from order placement to dispatch. The ideal candidate will have prior experience in sales administration, be highly organised, and thrive in a busy environment. You will provide friendly and professional support to customers, manage online orders, and ensure seamless stock management.

Key Responsibilities:

Online Sales:

• Process online orders using Shopify.
• Record order details accurately in Microsoft Excel.
• Handle inbound customer queries, including quotes and stock availability.
• Keep customers informed about the status of their orders via email and phone.
• Resolve customer concerns regarding pricing, stock availability, and delivery issues.
• Process refunds and credit notes for returns.
• Collaborate closely with the Sales and IT teams.

Purchasing:

• Create purchase orders for both online and in-store sales with various suppliers.
• Maintain and update supplier files promptly.
• Oversee customer specification files and ensure they are accurate.
• Handle supplier returns and exchanges efficiently.

Goods Inwards/Dispatch:

• Receive deliveries and perform quality checks on incoming stock.
• Ensure all stock is accounted for as per delivery notes.
• Prepare delivery notes and address labels for dispatching goods to customers.
• Package goods securely and ensure they are ready for collection by logistics companies.
• Liaise with logistics providers to ensure timely deliveries and proof of deliveries (PODs).
• Manage stock levels and conduct regular stock takes.
• Perform general office duties and administrative tasks as needed.

Preferred but Not Essential:

• Experience in a similar customer support role.
• Familiarity with Shopify and Vend sales systems.
• Excellent computer literacy, with proficiency in Microsoft Office.
• Strong written and verbal communication skills.
• Exceptional attention to detail and organisation skills.