Retail Sales

The Retail Sales Staff will be pivotal in delivering an exceptional customer experience, driving sales, and maintaining the high standards of our new store. The ideal candidates will have a strong background in retail sales, excellent customer service skills, and a passion for luxury home improvement products.

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Customer Service:

• Greet and assist customers in a friendly and professional manner.
• Provide expert advice on our range of tiling products and solutions.
• Handle customer enquiries and resolve issues promptly and efficiently.

Sales Performance:

• Achieve and exceed individual and store sales targets.
• Promote and upsell products to meet customer needs.
• Process sales transactions accurately and efficiently.

Store Presentation:

• Ensure the store is clean, organised, and well-stocked.
• Assist in setting up product displays and maintaining visual merchandising standards.
• Monitor inventory levels and report any shortages or discrepancies.

Product Knowledge:

• Stay informed about the latest product offerings and industry trends.
• Participate in training sessions to enhance product knowledge and sales skills.
• Share product insights and recommendations with customers.

Essential Qualifications and Skills:

• Minimum of 2 years’ experience in retail sales.
• Strong customer service orientation with excellent interpersonal skills.
• Ability to work effectively in a team environment.
• Good organisational skills and attention to detail.
• Proficient in using point-of-sale (POS) systems and MS Office Suite.
• Flexibility to work varied shifts, including weekends and holidays.

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Desired Attributes:

• Interest in luxury tiling solutions and home improvement.
• Proactive and positive attitude towards achieving sales goals.
• Ability to adapt to a fast-paced retail environment.
• Strong problem-solving skills and ability to handle customer complaints professionally.